ENABLE
​Enable is a platform that allows sales operations teams to train and onboard their remote team members efficiently. This solution ensures that the onboarding experience is consistent for all new hires, and fosters collaboration among team members by providing interactive resources and space for meaningful engagement.
Role
UX/UI Designer
UX Researcher
Time
12 Weeks
Responsibility
UX research, UX/UI design, strategy
Background
Growing teams, global locations, and Covid-19.
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Efficient learning and onboarding experience is crucial to the organization's ability to recruit and retain talent.
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The sales operations team was growing, but during the pandemic, they realized that they did not have adequate tools to train new remote hires efficiently in a remote setting. Also, due to the timezone difference and remote environments, new hires lacked access to team members and often struggled to onboard on time.
Phase
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- Understand the current system setup - Trainers: Sales operations analysts/managers
- Business needs - Trainees: New Hires (6mo)
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User interviews
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Stakeholder Interviews
Discovery
User research​
Define
Insights
Trainee User Needs & Pain Points
Trainer User Needs & Pain Points
Goal
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Centralize the onboarding process: Allow new hires and trainers to manage onboarding in one place.
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Identify primary and secondary navigation elements to create a clear information architecture for easy navigation.
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Reduce time spent searching for answers and directions
Define and ideate
Synthesis & needs prioritization
Affinity Mapping
Prioritization Matrix
Design
Initial design concept
Trainees​
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Trainers
Design testing
Concept testing
When trainers and trainees were asked about their overall impression of the product, they expressed satisfaction with the easy navigation because it helped them go through the task flow without confusion.
However, 4 out of 5 trainers and 5 out of 5 trainees expressed concern that although the initial designs allow easier self-training, there is still a gap in the real-time need for specific answers from managers/subject matter experts.
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Also, during this stage, I learned that not all employees(ex. interns) had access to the platform we were utilizing, so enable needed to be on a website platform that was easier to access.
Proposed Design
Landing page for trainees
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Homepage and details page for trainers
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Impact
Influencing Future Direction
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Expanding the team intern program/Recruiting
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Adding learning & development content to onboarding
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Increased productivity for the whole team and reduced onboarding time for new hires.
Next Steps
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Track new hire Q&A frequency after two weeks.
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Work with AI experts to create better recommendation systems
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Additional user research with incoming global associates and explore localization strategies